The Zoom call was going well.
I liked the technology on show, and I felt bookshops could definitely benefit from using it. It provided a way of alerting the bookshop – ahead of a visit – when someone with a disability (or who needed additional help) would be arriving at the shop. Staff would be prepped to assist, from putting down a ramp for a wheelchair user, to providing a quiet space for an autistic child. It would be a powerful message – with plenty of PR potential – that a bookshop was accessible and inclusive.
And then the conversation took a different turn.